OpenApps
Tiledesk

Tiledesk

GitHub•Website

Tiledesk is an all-in-one customer engagement platform offering omnichannel live chat, AI-powered chatbots, and comprehensive support tools from lead generation to post-sales.

Similar self-hosted alternatives:
ChatwootChatwoot
Repository activity:
Stars
222
Forks
71
Watchers
6
Open Issues
19
Last commit
about 2 months ago
Details:
Estimated Popularity
1
Pricing Model
Open-Core
Hosting Type
Hybrid
License
MIT
Deployment Difficulty
Medium
Language
Mustache

Tiledesk is a comprehensive customer engagement platform that combines live chat, AI-powered chatbots, and omnichannel support. It provides businesses with tools to manage customer interactions from initial contact through post-sales support.

Key Features

  • Omnichannel Support:

    • Live chat widget for websites
    • WhatsApp Business integration
    • Facebook Messenger support
    • Email ticketing system
    • Telegram bot integration
    • Unified inbox for all channels

  • AI-Powered Automation:

    • Intelligent chatbot builder
    • Natural language processing
    • Intent recognition system
    • Automated workflow designer
    • Smart customer routing
    • Pre-built bot templates

  • Agent Tools:

    • Real-time agent dashboard
    • Customer conversation history
    • Team collaboration features
    • Canned responses library
    • Performance analytics
    • Queue management

  • Developer-Friendly:

    • Comprehensive REST API
    • Webhook notifications
    • Custom widget development
    • CRM integrations
    • Plugin architecture
    • Open-source flexibility

Help improve this content

Found an error or want to add more information about Tiledesk? You can edit this page directly on GitHub.

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